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Policy

Guide Dogs Queensland Policies.
A black labrador Guide Dog in harness standing next to its handler. The handler and dog are standing on some grass outside. The image is cut off at the waist of the handler.

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Privacy Policy

Complaint Management Policy

A yellow labrador Guide Dog in harness standing next to its handler. The handler and dog are standing on some grass outside. The image is cut off at the waist of the handler.

Incident and Critical Incident Management Policy

Whistleblower Policy Protection Policy

Feedback and complaints

We view feedback as an opportunity to understand what we do well and what we could do better. We are always honest and open when dealing with your feedback.

  • We treat all feedback as genuine and important
  • We address feedback promptly
  • All feedback is handled confidentially and sensitively
  • We may need to contact you to clarify your concerns, this is only done where necessary
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